Troy Jones
Operations Manager - Mobile Integration Center @Stratix Corporation
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WORK HISTORY
Operations Manager - Mobile Integration Center @Stratix Corporation
Atlanta, GA, US
Design and implement strategies for delivery of services and goods through Stratix managed service organizations to ensure the consistent execution of world class service in alignment with corporate financial objectives. Efforts include: o Quality control and delivery o Complete life cycle within a MaaS (Mobility as a service) services model o Oversee Mobile Device Project Deployment o Mobile device management (MDM) support and administration o Hardware support and delivery - Internal and OEM• Work closely with sales to identify, develop and sell monthly recurring services• Continuously improve the customer satisfaction program measured on a net promoter scale• Successfully planned and implemented departmental training program• Delivered operational dashboards which identified Benchmarks, reported and tracked department specific Key Performance Indicators and Metrics • As a primary stake holder for operational quality, implemented and created systems, processes, reporting and structures which have significantly improved KPI’s for the department. Key driver in overall margin improvement by identifying inefficiencies to decrease operational costs o Development of high-performance scalable business teams o Creation and continuous evolution of the Quality and training program o Repeatable operational/process efficiencies - Provisioning • Delivered operational dashboards and incentive/recognition programs to promote higher morale and increased productivity o Individual and team performance and delivery dashboards o Directly correlated to mid-year/year end employee appraisals o KPI’s derived from requirements to achieve customer contracted KPI’s
EDUCATION
The University of Georgia
Bachelor of Arts - BA
ABOUT TROY JONES
I am a self-motivated, high performance executive primarily focusing within sales, operations and the managed services arena. With a central focus on best in class services, I offer a proven track record of creating sales growth, scalable business units and overall margin improvements through quality deliverables, process, people, and technology enhancements. My references will speak to my ability to operate as a positive change agent, as well as my interpersonal, motivational and presentation skills. I am analytical, articulate, diligent and earn the respect of my direct, indirect employees and peers by encouraging collaboration while clearly defining expectations and maintaining accountability.
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