Troy Francis

About Troy Francis

At the heart of every great outcome and product are the people who make it possible. When it comes to calling and career, I believe that the way you do the work matters even more than what you do.With eight years of global experience across diverse products — including nearly five years of marketing leadership in international nonprofits and purpose-driven brands — I’ve learned that strategy without integrity falters, and transformation without empathy fails.My work lives at the intersection of product growth, brand experience, marketing strategy, digital innovation, and mission clarity. I help bridge the gap with key team to create thoughtful, innovative and impactful products that engage brand and grow the mission. Rooted in product development, I’ve led the relaunch of multiple product types, built thoughtful solutions that deepen partnership opportunities, led strategic supporter research, implemented marketing tools, and created technical resources to standardize global processes — all designed to scale full product services that deliver strong results, revenue, and impact.Currently, I serve as a Product Manager at Compassion International, leading a global team to maintain, scale, and innovate our Field Experience product. Our mission is bold: to release children from poverty in Jesus’ name — and to bridge the gap between our supporters and participants through Field Experiences. These include 11 unique trip types within Trips, Visits, and Virtual Connections, each offering a life-changing way for supporters to engage with Compassion’s mission.I care deeply about creating environments where people thrive. The way we build into one another as we work matters just as much as what we’re building.It’s my amazing wife and son who inspire me every day — and it is my faith that gives purpose to my work. You can often find us exploring the beauty of Colorado, sharing good coffee, and spending time with family and friends.

Experience

1. Product Manager Iii, Field Experience

   Compassion International

   Jul 2022 — Present · Colorado Springs, CO, US

   Engaged in the regrowth of the global Field Experience product after COVID, using data driven decisions to promote growth, make key decisions, and develop new KPIs. Developed global messaging, product marketing toolkits, and support documentation for 11 global partner markets by creating a global Product Hub (through Sharepoint). Maintains international relationships with key marketing stateholders to ensure global product growth and provide continued support that aligns with Compassion\'s mission.This role owns the global product strategy and end-to-end lifecycle for Compassion\'shigh-impact field experience products (trips, visits, virtual field experiences), touching thousands of supporters globally. It coordinates product management efforts for marketers and fundraiser expectations with global partners in every major region. It also develops and manages product strategy, messaging, KPIs, and pricing strategy. In this role, I collaborate across Product, Marketing, Operations, IT, Finance, and Regional Stakeholders to deliver intuitive supporter experiences.

Education

• Oral Roberts University

  Bachelor’s Degree, Computer Information Technology

  2014 — 2017

Skills

• Customer Service
• Windows
• Research
• Powerpoint
• Microsoft Excel
• Information Technology
• Java
• System Administration
• Active Directory
• Sql
• Organizational Leadership
• Team Building
• Teamwork
• Html5
• Leadership
• Time Management
• Casper Suite
• Xcode
• Public Speaking
• Mac Os
• Quickbase
• Data Analysis
• Microsoft Word
• Team Leadership
• Data Entry
• Database Development
• Human Resources Information Systems (Hris)
• Outlook
• Microsoft Office
• Servicenow
• Mac