Troy Green

About Troy Green

For over 20 years I have helped companies grow by cultivating process improvement excellence by delivering successful solutions for technology initiatives. I specialize in leading process improvement initiatives that deliver usable, consistent, and measurable changes that improve the bottom line. Through creative problem solving, I facilitate rapid incremental changes designed to achieve the overall strategic goals. Lets connect first and if you have some time soon let\'s do a quick meet and greet over the phone : https://troycgreen.youcanbook.meSpecialties: CRM, Sales Management, SalesForce, Business Analysis, Process Improvement, Process Modeling, Six-Sigma, and Project Management

Experience

1. Technical Program Manager

   F5

   May 2022 — Present · Seattle, WA, US

   Technical Program Manager with a comprehensive background in developing and executing successful Support Services Readiness project plans that drive measurable outcomes in supportability and readiness. I specialize in identifying and addressing key trends impacting these areas and in creating and refining a robust set of supportability requirements to ensure quality and elevate the customer experience across the product lifecycle.In this role, I led the implementation of new NPI (New Product Introduction) and PLM (Product Lifecycle Management) processes tailored to the support organization, streamlining support readiness from the BETA phase through Post-GA. This initiative resulted in notable gains in operational efficiency, expedited issue resolution times, and enhanced alignment with evolving customer needs.Adept at presenting strategic updates and insights to Global Services (GS) and Executive leadership, I bring strong communication skills and a collaborative approach. My experience includes working seamlessly with cross-functional teams—spanning engineering, product management, and support—to drive continuous improvement and optimize operational management, supportability, and overall customer experience.

Education

• Western Governors University

  BS, Information Technology

  2008 — 2012

• University of Phoenix

  Associates, Electronics Engineering Technology

  2007 — 2009

Skills

• Project Management
• Salesforce.com
• Crm Databases
• Software Documentation
• Sdlc
• Sap Crm
• Process Modeling
• Agile Methodologies
• Management
• Enterprise Architecture
• Business Process Improvement
• Business Analysis
• User Acceptance Testing
• Program Management
• Vendor Management
• Ms Project
• Sap
• Process Improvement
• Integration
• Erp
• Crm
• Project Planning
• Visio
• Requirements Analysis
• Testing
• Sharepoint
• Business Intelligence
• Requirements Gathering
• Salesforce Training
• Business Process