Troy R. D.
Hotelier | Writer | Founder, Spirit of Service Leadership Group | Service isn’t something you do. It’s something you are.
- Role
- Dual General Manager at Schulte Hospitality Group
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Troy R. D.
People don’t quit jobs. They quit broken promises.I’ve spent 25 years in hotels and restaurants learning what makes people stay—and what quietly drives them to leave.What I’ve learned is this:Culture isn’t built in big moments. It’s built in the small one\'s leaders choose not to miss.Early in my career, I chased excellence through execution—standards, systems, performance.But over time, I realized something deeper:Hospitality isn’t a job.It’s a way of seeing people.And leadership, at its best, is an act of service.Today, I serve as a Hotel General Manager and Founder of Spirit of Service, a leadership platform focused on helping individuals and organizations build cultures rooted in trust, accountability, and human connection.My work centers on a simple idea:How people feel in your presence shapes how they show up in their work.I write about leadership, service culture, and the human side of business—how the smallest interactions shape experience, define culture, and ultimately determine whether people stay or go.I’m currently writing A Spirit of Service – How Hospitality Can Change the World, exploring the deeper role service plays in leadership, business, and life.If you’re:Leading a teamBuilding a cultureOr rethinking how leadership actually worksWe should be in the same conversation.Follow for insights on leadership, culture, and service.Open to speaking, writing, and leadership conversations.
Experience
Dual General Manager
Aug 2024 — Present · Memphis, TN, US
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