Troy Oates

About Troy Oates

VP, Relationship Manager (RM) at Genesis Capital with a strong background in Credit/Risk…

Experience

1. Relationship Manager

   Genesis Capital Llc

   Apr 2022 — Present

   The Relationship Manager (RM) is responsible for coordinating Sales, Underwriting, and Operations teams to help turn leads into actionable opportunities, beginning with initial deal and borrower analysis through to loan funding. As part of that focus, loan portfolio management is a primary job function, all while ensuring an excellent customer experience throughout the sales process. Additionally, the RM will build strong ties with all supported clients, whereby referrals can be sourced directly by the RM. Essential Functions • Specific oversight of the customer onboarding process designed to introduce customers to our team and process and set appropriate expectations for borrower urgency and timelines. • Work directly with Loan Officer, Sales, Underwriting, and Operations teams on loan/deal analysis, structuring, pricing, and data/document collection. • Underwrite, analyze, perform due diligence for, and present new loans and prospective borrowers to Credit Committee for approval. • Responsible for successfully managing the portfolio (with specific emphasis on current month closings), including analyzing financial reports, preparing project status updates, reviewing covenant compliance, and expediting difficult loans. • Hold and participate in daily pipeline reviews with related department personnel to identify, resolve or escalate issues or bottlenecks that prevent loans from moving forward. • Identify issues that warrant escalation and quickly present loans to a team/leader who can provide the solution. • Work across the internal departments to help others perform their role effectively and to the client\'s benefit. • Perform ongoing relationship reviews of clients to understand their problems and challenges and identify solutions to address those needs. • Develop and deepen the Genesis relationship with existing and new borrowers by enhancing/creating a positive customer experience. • Ensure collaboration/cooperation of all functions across the loan life cycle.