Troy N.
Results driven, innovative leader with extensive business development experience.
- Role
- Senior Operations Manager at Vonage
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Troy N.
Proven expertise in delivering key business outcomes in performance against metrics and…
Experience
Senior Operations Manager
Aug 2016 — Present · Atlanta, GA, US
As the Senior Operations Manager, I direct multiple lines of business and 85 staff in Retention, Technical Support, Customer Service, Advanced Technical Support, and Partner Support Departments. I deliver significant business improvements across multiple lines of business and lead cross functional efforts with leaders across all levels. Through collaborative efforts, I have assisted the Customer Care Department achieve efficiency and customer measure goals and improve the overall Customer Experience for the organization’s VBC base.
Education
DeVry Institute of Technology
Applied Science
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