Troy Griffin

Safety Investigations Specialist @Uber

Phoenix, AZ, US

Performed thorough interviews with reporting parties using various support platforms to efficiently gather urgent safety case information•Employed critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concern•Reviewed new products and processes for potential safety issues prior to implementation•Learned and mastered multiple knowledge base and contact management systems•Conducted regular audits of facility operations to assess adherence to establish safetyprotocols•Maintained excellent interpersonal skills and professionalism while delivering best in class customer service•Managed a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature

Arizona State University

Information Technology

Princeton High School

High School Diploma

Project Management Institute

CAPM

Community College of the Air Force

Associate of Applied Science