Troy Glennon

Land Manager - Ecuador & Peru @Lindblad Expeditions

NY, US

Overseeing the management of existing Ecuador and Peru land programs that seamlessly tie into our four Galapagos ship programs. • Contribute to the development and implementation of new land programs, with a focus on high value guest experiences while benefiting the destinations people, places, and cultures we explore. • Ensuring timely delivery of program changes and enhancements to market while adhering to timely deadlines.• Daily communications with Sales teams, imparting in-depth knowledge on managed destinations, inventory, and trip specific queries from guests.• Exercising vigilant cost control over managed programs by skillfully negotiating with suppliers and leveraging destination knowledge to effect cost-effective, well-balanced guest services.• Utilizing client feedback reports in collaboration with internal teams and local operators to continuously enhance our high value guest services and experiences.

University of Washington

Bachelor's degree