Troy Garwood

Director of Operations @Encompass Nw

Snoqualmie, WA, US

Director of Operations - Major Responsibilities:Human Resource Management (25-35%): Supervise the HR Manager, manage recruitment, hiring, onboarding, performance management, compensation, benefits, staff relations, and training. Foster a culture of innovation and collaboration, ensure compliance with regulations, and lead Diversity, Equity, Inclusion, Belonging, and Accessibility efforts.Administration (15-25%): Manage administrative support staff, develop and implement policies and systems to increase organizational effectiveness, ensure HIPAA compliance, and lead Health and Safety protocols.Facilities Management (25%): Oversee facilities support services and contracts, ensure building systems are maintained and upgraded, and support capital growth and infrastructure investments.Information Systems (15-25%): Supervise IT staff and contractors, ensure IT systems support organizational goals, provide high-quality customer service, oversee technology procurement and maintenance, and ensure data management.

UW Foster School of Business

Technology Management Masters in Business Administration, Business

United States Naval Academy

B.S., Computer Science