Troy Ferguson
Director Business Systems @CSX
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WORK HISTORY
Director Business Systems @CSX
Jacksonville, FL, US
EDUCATION
University of North Florida
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of North Florida - College of Business Administration
Bachelor's degree, Business Administration and Management, General
University of North Florida
Bachelor's degree, Business Administration and Management, General
SKILLS
ABOUT TROY FERGUSON
I am a people‑focused leader with a strong passion for improving processes and systems through collaboration, trust, and accountability. I believe sustainable process and technology improvements are achieved by building strong relationships, motivating teams, and aligning stakeholders around shared goals.I bring over 10 years of experience managing and developing teams across a variety of roles, with a consistent focus on operational excellence and measurable results.Currently, I serve as Director of Business Systems at CSX, where I am responsible for First Mile / Last Mile reporting and customer setup and onboarding processes. My work centers on driving efficiency, improving data quality, and reducing manual effort through thoughtful system and process design.Areas of ExpertiseTeam leadership and stakeholder engagementProcess improvement and performance optimizationBusiness systems strategy and executionCross‑functional collaborationProject and initiative leadership
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