Troy Davis
Telecommunications System Engineer, Ucaas Ccaas, IT Ops @ConcertoCare
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WORK HISTORY
Telecommunications System Engineer, Ucaas Ccaas, IT Ops @ConcertoCare
UCaaS/CCaaS system engineering, project management, integrationsGoToConnect Contact Centers, Unified CommunicationsBrightPattern Contact CentersBluIP Unified CommunicationsRingcentral Unified Communications
EDUCATION
Western Governors University
Information Technology
ABOUT TROY DAVIS
Bringing A-game effort to unified communications and contact centers for organizations that are looking to grow and optimize their contact strategem. Let\'s get to work!Specialties:Enterprise grade UC/CC project management/engineering (wear ALL the hats!)Contact Center strategies for optimal contact rates for inbound/outbound teamsPlatform Data Security and HIPPA compliance InitiativesCaller Identity ManagementDirect Routing in Microsoft TeamsMobility deploymentVendor Experience Portfolio:VonageBroadvoiceMicrosoft Teams (and direct routing)Cisco BroadsoftGoToConnectNice InContactMitel
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