Trovia Stewart

Senior Technical Support Specialist @Clinipace

Performs and executes the operational and technical support request from the service desk system, provide technical support assistance to end user\'s for devices and applications by troubleshooting, tracking hardware and software. Responsible for onboarding and offboarding process end to end for users including account creation and imaging machines along with termination of devices.Set up and configuration of hardware and software for new team members, manage and coordinate service desk tickets.Works with vendors for device warranty\'s for replacment and repairs.Triage diagnose general software questionsTriage diagnose network connectivity issuesTriage diagnose general laptop and printer and copier issuesIntune administrator User administrator Exchange recipient