Troup Kirkus
Transformational leader driving operational excellence, digital innovation, & service delivery across enterprise Shared Services,merging people-first strategies with tech to boost performance, compliance, and experience.
- Role
- Director, HR Shared Services at Dollar General
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Troup Kirkus
I lead transformational HR operations at enterprise scale, blending people-focused design with digital innovation to drive performance, compliance, and service excellence. With 15+ years of leadership experience in Shared Services and Ops, I’ve delivered measurable improvements across automation, governance, analytics, and employee experience, backed by results that reach the boardroom.As a member of ServiceNow and Equifax Client Advisory Boards, I stay at the forefront of HR technology, contributing to advancements that shape the industry. My leadership style is rooted in empowering teams, fostering data literacy, and creating solutions that make a meaningful impact. I’m dedicated to continuous improvement, whether it’s streamlining onboarding processes, optimizing call center operations, or ensuring regulatory compliance.I’m inspired by the evolving HR landscape and enjoy staying connected with industry trends and thought leaders. Let’s connect to share insights and explore how we can drive HR innovation together!
Experience
Director, HR Shared Services
Dec 2023 — Present · Goodlettsville, TN, US
In this role, I provide strategic leadership over Dollar General’s enterprise-wide HR Shared Services function. My focus is on driving operational efficiency, service excellence, and digital transformation across the employee lifecycle. Key accomplishments include:• Architected a comprehensive HR service model aligning automation, vendor partnerships, and data governance with enterprise strategy.• Created HR Performance Scorecard and variance analysis tool, enabling leaders to track and forecast workforce performance.• Led the delivery of PowerBI dashboards replacing dozens of manual reports, accelerating real-time decision-making across the org.• Built and managed the HR Service Delivery team, instilling data accuracy protocols, governance standards, and scalable reporting practices.
Education
The University of Alabama
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
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