Yssis Trosper
Senior Program Manager
- Role
- Manager of Operations at Live Nation Entertainment
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Yssis Trosper
Program manager with 11+ years of experience supporting federal government agencies across IT business intelligence, acquisition and contract management, financial execution, and enterprise risk management. Proven leader skilled in guiding cross-functional teams, enhancing operational performance, and driving process improvements that strengthen mission delivery for government partners. Adept at identifying acquisition strategies, monitoring contract performance, and implementing scalable systems and methodologies that elevate organizational standards.Key Accomplishments- Aligned program initiatives with strategic corporate objectives to design and execute processes that drive organizational and financial success- Enhanced technical capabilities and operational performance by improving system workflows, and modernizing organizational processes.
Experience
Manager of Operations
Oct 2025 — Present · Dallas, TX, US
Assist with operational, financial, and hospitality functions for the House of Blues - Foundation Room, an exclusive private membership club and upscale dining concept within a high-volume live music venue. Lead cross-functional teams to deliver premium member experiences while ensuring seamless integration with concert operations.•Oversee daily operations of the Foundation Room, including dining, bar, VIP services, and member experiences in a fast-paced entertainment environment.•Recruit, interview, hire, and train front-of-house and management staff; implement performance standards and accountability measures.•Develop staff schedules aligned with show calendars, peak traffic, and private event bookings to optimize labor efficiency.•Partner with Talent, Production, Security, and Venue Operations teams to coordinate seamless show-night execution and VIP artist hospitality.•Collaborate with marketing teams to increase Foundation Room membership acquisition and retention through curated member events and elevated service delivery.•Manage vendor relationships, inventory controls, and procurement processes to maintain cost efficiency and premium quality standards.
Education
University of Maryland Global Campus
Master of Business Administration - MBA
Old Dominion University
Bachelor of Science (B.S.), Speech-Language Pathology and Audiology
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