Timothy Roeckel
Operations & Support | Customer Experience | Customer Care | Executive Leadership | Network Operations
- Role
- VP, Global Customer Support at Command Alkon
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Timothy Roeckel
EXPERIENCED STRATEGIC LEADER AND TECHNOLOGY PROFESSIONALAn accomplished technology executive with over twenty years of experience who has consistently achieved success leading large teams and executing strategic plans from multi-million-dollar infrastructure projects to individual customer implementations. Holds technical certifications and possesses strengths in understanding customer experience dynamics, technical process, building consensus and team culture, and communication to wide and varied audiences from individual contributors to executive leadership- Extensive experience leading large globally distributed technical and customer facing teams- Diverse Product, Operations, Incident Management, Architecture, and IT partnerships and exposure- Strong Customer Experience, Marketing, and Engineering responsibilities and relationships- Financial management experience with responsibility in excess of $100M of operating expense annually- Comfortable adapting styles to interact with and present information to all levels within a business.
Experience
VP, Global Customer Support
Feb 2024 — Present · Denver, CO, US
Responsible for leadership of Command Alkon\'s Global Customer Support teams and strategy caring for a diverse set of heavy materials production software and equipment solutions.
Education
Massachusetts Institute of Technology
Leadership for the AI Age, Artificial Intelligence
Skills
- Internet Protocol (Ip)
- Customer Support
- Telephony
- Telecommunications
- Metro Ethernet
- Ip
- Account Management
- Wan
- Customer Service
- Corporate Finance
- Sip
- Business Process Improvement
- Co-Location
- Vendor Management
- Unified Communications
- Service Delivery
- Team Building
- Management
- Mef
- Cloud Computing
- Multiprotocol Label Switching (Mpls)
- Network Provisioning
- Capital Projects
- Network Design
- Ethernet
- Managed Services
- Leadership
- Integration
- Network Security
- Customer Experience
- Vpn
- Wireless
- Customer Relationship Management (Crm)
- Financial Reporting
- Project Management
- Network Administration
- Mpls
- Team Leadership
- Networking
- Solution Selling
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