Tracy Nguyen

About Tracy Nguyen

Please do not reach out for UX Designer Roles**Tracy Nguyen is a UX Researcher with 7 years of experience conducting qualitative research and 9 years of research experience across consulting, technology, and academic settings. She specializes in qualitative research methods such as usability testing, in-depth interviews, diary studies, competitor analysis, journey or experience mapping, and literature reviews. Her UX training stems from industry experience, which includes technology (e.g, wearables, software, websites, mobile apps), fintech, retail/e-commerce (e.g, customer loyalty and reward programs), social media, ads, and gaming. Her past work has focused on the user experience of both software and hardware products and foundational insights on product inclusion.Clients have complimented her ability to collaborate with stakeholders to think critically about their research objectives and ask thoughtful questions during the research planning phase to understand their holistic impact on their teams, organization, and product. Clients have also complimented her exceptional research preparation, moderation, and presentation skills.Industries & Products Experience - AI (e.g, social media, image creation, enterprise tools)- Financial Tech (e.g, payments platforms & experiences, NFC)- Wearables, Smartwatches (e.g, software, UI)- Social Media- E-commerce (e.g, SMBs/seller needs, customer loyalty programs )- Advertising/Ads- Enterprise Business Suites- Gaming- Virtual RealityAreas of Interest or Past Experience- Product Inclusion, Inclusive Product Design- Social Impact (e.g, gender equity, socioeconomic equity, access to education, non-profits)- Health & Wellness (e.g, sleep behaviors)- B2B

Experience

1. Senior Ux Researcher

   AnswerLab

   Oct 2022 — Present

   Consulted, conducted, and analyzed 50+ ad hoc research projects and rolling research programs with clients across social media and technology verticals. Led and supported domestic and international multi-market research in 9 regions (including the US, UK, India, China, Germany, Egypt, Thailand, Australia, Ireland, and Hong Kong). Served as General Meeting Lead for the AANHPI employee resource group (ERG) steering committee; led and organized monthly meetings and cultural events to educate and support the diaspora community.

Education

• University of California, Berkeley

  Bachelor’s Degree, Psychology

  2012 — 2016

Skills

• Event Planning
• Google Drive
• Google Calendar
• Recruiting
• User Experience
• Fundraising
• Psychology
• Teamwork
• Microsoft Word
• Phone Screening
• Microsoft Office
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Google Apps
• Telephone Skills
• Research
• Communication
• Photoshop
• Data Analysis
• Google Docs
• Time Management
• Appointment Scheduling
• Photography
• Microsoft Powerpoint
• Critical Thinking
• Customer Service
• Social Networking
• Facebook
• Phone Etiquette
• Social Media
• Data Entry
• Higher Education
• Leadership
• Community Outreach