Tristen Schuller
Team Manager Content Moderation at Teleperformance (Leading Social Media Client) @Teleperformance Deutschland
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WORK HISTORY
Team Manager Content Moderation at Teleperformance (Leading Social Media Client) @Teleperformance Deutschland
Dortmund, DE
As a Team Manager at Teleperformance, I lead a team of content moderators responsible for upholding community standards and ensuring compliance with ByteDance’s policies. I oversee day-to-day operations, including performance management, team development, and quality assurance to maintain the highest levels of content integrity and user safety.My role involves:• Managing and mentoring a team of moderators, • ensuring adherence to client guidelines and performance goals.• Collaborating closely with ByteDance stakeholders to deliver operational excellence and align on strategic initiatives.• Monitoring and improving key performance metrics (KPIs) such as accuracy, efficiency, and SLA compliance.• Handling escalations, providing data-driven insights, and implementing feedback to enhance content moderation processes.• Driving a positive, results-oriented team culture through effective coaching, conflict resolution, and support.With a focus on trust and safety, I work to protect user experiences and maintain platform standards in a dynamic, high-volume environment.
EDUCATION
University of Sydney
Bachelor of Information Technology, Information Systems
Newington College
High School Diploma
JMC Academy
Master of Business Administration, Audio Engineering
University of Sydney
Bachelor of Arts, Computer Science
ABOUT TRISTEN SCHULLER
As a highly driven sales and marketing professional and Team Manager, I have a proven track record of transforming businesses, building strong client relationships, and driving revenue growth. Currently, I work as a Team Manager at Teleperformance, where I lead a team of content moderators for ByteDance. In this role, I ensure operational excellence, manage performance, and maintain compliance with client policies to uphold high standards of content integrity. Prior to my current role, I developed extensive sales and marketing expertise. At Dynamic Music, I successfully introduced products into new markets, rescued key clients from attrition, and implemented SEO strategies that increased online traffic and sales. By evaluating sales trends and redistributing products effectively, I generated a 25% quarterly sales increase, significantly contributing to our clients’ bottom lines. At JB Hi-Fi, I turned two low-performing stores into top 15 revenue earners nationwide, consistently ranking in the top 10 for sales and profit among nearly 200 stores. I was selected for exclusive “Top Gun Sales Training” due to my ability to exceed sales expectations by an average of 50% over previous figures. I’m passionate about using data to drive decisions, continuously improving operations, and building strong, long-term client relationships. Bilingual in German and English, I bring a global perspective and exceptional communication skills to any role, ensuring results in both domestic and international markets. I hold both European and Australian citizenship, currently live in Europe, and am flexible to work from anywhere across Europe. I’m open to new opportunities and excited to bring my expertise to a dynamic organization.
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