Tristan Prater
Service Desk Analyst i @Adena Health System
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WORK HISTORY
Service Desk Analyst i @Adena Health System
Chillicothe, OH, US
Provide first line support for patients and caregivers by directing calls to various locations Follow standard processes and documents calls related to answering service calls Assist in troubleshooting and resolve technical issues relating to hardware, software, network, or general computer usage Responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.
EDUCATION
Ohio University
Bachelors in Project Management
Marshall University
Bachelor of Science - BS
Ohio University
Associate of Science - AS
ABOUT TRISTAN PRATER
Hello, I am Tristan Prater, and am currently a Project Management major at Ohio University in pursuit of a Bachelor of Science in Project Management (B.S.P.M). I am very excited and motivated to enter the world of Project Management and Engineering over the next couple of years and soak up as much information from my professors and peers as I can!
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