Tristan Mikesell
Information Technology Operations Manager @Radein Advisors
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WORK HISTORY
Information Technology Operations Manager @Radein Advisors
Keene, TX, US
Responsible for overseeing and developing the operations team that provides support and service solutions to high-value Managed Service clients. My role encompasses driving continual service improvements, setting and achieving business objectives, and cultivating a culture of excellence within the team. Collaborating with the Field Service Team, managing strategic partnerships, and ensuring up-to-date documentation while serving as the point of escalation for customer concerns.
EDUCATION
Southwestern Adventist University
Bachelor of Science (B.S.), Communications
SKILLS
ABOUT TRISTAN MIKESELL
At RADEIN, my role as IT Operations Manager centers on enhancing service delivery and fostering a culture of excellence. Our team\'s commitment to continual improvement and strategic partnerships has solidified our reputation for outstanding Managed Service solutions. Drawing from my background in Systems Design, I ensure that high-value clients receive cutting-edge support and that our operations align with business objectives.Collaborating with the Field Service Team, we\'ve successfully managed an array of service improvements and customer escalations. Together with my team, we strive for operational excellence, underpinned by robust process improvements and a relentless focus on customer satisfaction.
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