Trishul Shetty

Director - Trademark Operations @Corsearch

Mumbai, IN

Leading and managing a process of 160-member, operations team to deliver consistent performance and SLA compliance- Mentor and guide managers/supervisors to drive team effectiveness and accountability- Implement SOPs, monitor KPIs, and ensure quality standards across processes- Drive process improvements, digital transformation, and cost optimization initiatives- Oversee performance reviews, succession planning, and employee development- Manage budgets, resource planning, and cross-functional collaboration- Act as the escalation point for clients and internal stakeholders, ensuring service excellence- Foster a culture of efficiency, ownership, and continuous improvement- Act as a key escalation point for clients, senior leadership, and internal stakeholders- Ensure continuous training and skill development to upgrade technical capabilities of the team- Conduct regular departmental meetings; contribute to strategic planning and decision-making- Review employee performance, conduct half-year and annual appraisals, and recommend improvements- Prepare regular management reports, audits, and process evaluations aligned with business needs- Drive cost optimization strategies without compromising service quality- Manage operational budgets, forecasts, and financial performance for the back-office unit- Identify and develop talent through succession planning and capability- building programs.

Institute of Technology and Management

Master in Business Administration, Finance

S K Somaiya

Bachelor of Commerce (BCom), Bachlor of commerce