Trishul Shetty

About Trishul Shetty

Dynamic and detail-oriented Director – Operations with extensive experience managing large BPO teams (160+ FTEs) in the Trademark, UK pensions and financial services domain. Skilled in process optimization, SLA management, digital transformation, and stakeholder engagement. Proven track record in driving operational excellence, ensuring compliance with UK regulatory standards (HMRC, FCA), and delivering high-quality, cost-effective service. Strong leadership in mentoring teams, implementing SOPs, conducting performance reviews, and enabling business growth through data-driven decision-making and strategic planning.

Experience

1. Director - Trademark Operations

   Corsearch

   Apr 2025 — Present · Mumbai, IN

   Leading and managing a process of 160-member, operations team to deliver consistent performance and SLA compliance- Mentor and guide managers/supervisors to drive team effectiveness and accountability- Implement SOPs, monitor KPIs, and ensure quality standards across processes- Drive process improvements, digital transformation, and cost optimization initiatives- Oversee performance reviews, succession planning, and employee development- Manage budgets, resource planning, and cross-functional collaboration- Act as the escalation point for clients and internal stakeholders, ensuring service excellence- Foster a culture of efficiency, ownership, and continuous improvement- Act as a key escalation point for clients, senior leadership, and internal stakeholders- Ensure continuous training and skill development to upgrade technical capabilities of the team- Conduct regular departmental meetings; contribute to strategic planning and decision-making- Review employee performance, conduct half-year and annual appraisals, and recommend improvements- Prepare regular management reports, audits, and process evaluations aligned with business needs- Drive cost optimization strategies without compromising service quality- Manage operational budgets, forecasts, and financial performance for the back-office unit- Identify and develop talent through succession planning and capability- building programs.

Education

• Institute of Technology and Management

  Master in Business Administration, Finance

  2008 — 2010

• S K Somaiya

  Bachelor of Commerce (BCom), Bachlor of commerce

  2001 — 2004

Skills

• Bpo
• Planning
• Business Analysis
• Mentoring
• Team Building
• Management
• People Management
• Problem Solving
• Operations Management
• Knowledge Management
• Compliance
• Performance Management
• Business Process Improvement
• Work Management
• Teamwork
• Risk Management
• Team Management
• Management Information Systems (Mis)
• Process Improvement
• Team Leadership
• Process Enhancement
• Process Management
• Financial Analysis
• Insurance
• Process Migration
• Coaching
• Microsoft Office
• Mis
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)