Trish Renz

About Trish Renz

As a leader of AT & T’s Business Customer Sales and Service, my passion is serving our customers and above all else, putting our people first! When we invest in our people we see growth throughout the business and the possibilities are limitless! Our focus is to provide our customers with a seamless customer experience with every interaction. I believe there is always something to learn, so I focus on continual team building through developing, mentoring, and coaching to prepare my teams to adapt and grow to the everchanging needs of our business while balancing outstanding revenue growth, operational management, and change leadership.I use my high energy and passion for fun to build a culture of inclusion and diversity with a positive impact to our employees and our communities we live and work in every day. Throughout my career, I have worked in many positions in AT & T business sales, operations, and marketing roles serving our customers across small, medium, and enterprise/global businesses. My current team serves both small and medium sized businesses with cutting edge call center resources that empowers our team to use consultative selling for their customers’ growing businesses to be mobile, secure, and agile in an environment that is defined by the need for adaptability. Our BCS & S team accomplishes this by capitalizing on a broad yet intricate sense of knowledge of our business and the industry. This knowledge is key to addressing unique and highly complex situations across every industry and market of our customers. In my free time, I challenge myself to do fun and adventures things to keep moving and enjoying life. One of my favorite things is working with charities like, St. Vincent’s Children\'s Shelter for a holiday drive and Make a Wish Foundation. You can typically find me in some kind of fun costume when I am visiting my centers to support team events for local community charity giving. I enjoy being active whether it be bike riding, hiking, or working with AT & T Women of Business causes across our company.All opinions expressed are my own.

Experience

1. Vice President, Business Customer Sales & Service

   AT&T

   Jan 2019 — Present

   As Vice President, Business Customer Sales & Service, Trish leads a sales organization of over across the United States and international whose focus is in the mobility call centers, wireline call centers, credit & collections and teleSolutions vendor management with the goal of providing exceptional customer service for all business customers across the AT & T portfolio while transforming the customer experience. Our goal is to provide business value to our customers with every interaction

Education

• Cabrini University

  BS, Corporate Finance & Business Administration

  1988 — 1991

• Temple University

  MBA, Corporate Finance & Business Administration

  1993 — 1995

Skills

• Competitive Analysis
• Contract Negotiation
• Selling
• Business Strategy
• Negotiation
• Integration
• Strategy
• Cloud Computing
• Channel
• Cross-Functional Team Leadership
• Marketing Strategy
• Marketing
• Management
• Visionary
• Mobile Devices
• Sales Operations
• Sales Management
• Wireless
• Strategist
• Voip
• Sales
• Forecasting
• Direct Sales
• Customer Satisfaction
• Training
• Telecommunications
• Product Management
• Leadership