Trishna Gautam Chhetri
Facilities Management | Real Estate | CRM | Administration
- Role
- Facilities Management Executive at Al Baker Group
- Location
- Siliguri, WB, IN
- LinkedIn followers
- 500 followers
About Trishna Gautam Chhetri
Dynamic CRM Coordinator with 7+ years of experience, certified and skilled in tenant and client engagement, facility management, and corporate administration. Adept at building relationships, resolving issues, and ensuring seamless service delivery across leasing and procurement processes through effective coordination and follow-ups. Experienced with CRM platforms, JD System, Oracle ERP, and MIS reporting, enabling data-driven decisions and operational efficiency. Proficient at improving customer journeys, optimising workflows, and strengthening stakeholder trust in fast-paced corporate environments.
Experience
Facilities Management Executive
Dec 2023 — Present · Dubai, AE
Lead tenant relationship management across residential and commercial portfolios,ensuring high satisfaction and retention.Oversee service requests, SLA compliance, and resolution tracking via JD System.Coordinate with maintenance, vendors, and contractors, including procurement follow-ups.Prepare MIS reports, dashboards, and KPI tracking for senior management to enable data-driven decisions. Streamline operational processes, identify bottlenecks, and recommend efficiency improvements.Support strategic planning for facility management initiatives and tenant engagement programs. Monitor technician attendance, overtime, and duty sheets; track work progress and generate reports. Coordinate leave, holiday planning, and approvals in liaison with HR.Facilitate onboarding, joining formalities, and exit procedures for staff.Mentor junior staff in CRM and administrative operations to enhance team capabilities.Maintain accurate administrative records and documentation in compliance with policies.Drive improvements in customer journeys, operational workflows, and stakeholder satisfaction.
Education
Tribhuvan University
Master's degree, English Language and Literature
2014 — 2017
Tribhuvan University
Bachelor of Education - BEd, English Language and Literature
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