Trish Johnson

Director of Customer Experience at Ziply Fiber

Role: Director of Customer Experience at Ziply Fiber
Location: Renton, WA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Trish Johnson

I have been in operations for 20+ years. From an agent to VP, and many stops in between. I have worked on the service side, on the sales side and with hybrids of the two. I have directed onshore, near shore and offshore teams with great success. Be it internal or outsourced teams I strive to exceed expectations.I am an active and engaged leader. I believe that trust and transparency are the foundation for a strong and successful team that will give the extra muscle to achieve beyond greatness. I believe in getting my hands dirty and learning for my team every day. I am an advocate for my team and believe that their advancement is a true measure of my success.I would like to connect with others that are of like mind or that need assistance to create a winning Ops Culture for their organization.

Experience

Director of Customer Experience
Ziply Fiber
Sep 2019 — Present · Everett, WA, US

Skills

Quality Assurance
Wireless
Service Delivery
Business Analysis
Strategy
Mobile Devices
Cloud Computing
Team Management
Strategic Partnerships
Integration
Project Portfolio Management
Customer Retention
Customer Service
Strategic Planning
Business Intelligence
Executive Management
Project Planning
Operations Management
Outsourcing
Project Management
Vendor Management
Voip
Process Improvement
Telecommunications
Enterprise Software
Program Management
Business Process Improvement
Workforce Management
Customer Satisfaction
Pmp
Leadership
Analytics
Troubleshooting
Product Management
Software Project Management
Performance Management
Crm
Management
Team Building
Business Development

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