Trisha

About Trisha

I have more than 5 years of experience in End User Computing as a Systems Engineer, worked for Service Desk Tier 1, Incident management and Application support. Expertise in troubleshooting of Software and Hardware issues. And I spearhead the maintenance of our technological infrastructure, providing seamless technical support and ensuring optimal system performance. I collaborate cross-functionally to swiftly resolve technical challenges, implement innovative solutions, and streamline IT operations to accommodate the company\'s expanding requirements. With a proven record of accomplishment in establishing new offices, overseeing network and server infrastructure deployment, and expertise in authentication protocols like RADIUS, I excel in troubleshooting diverse IT infrastructure issues. Currently pursuing the Microsoft Certified: Azure Administrator Associate certification (AZ-104/304/500)

Experience

1. System Engineer

   Tata Consultancy Services

   Aug 2019 — Present · Bengaluru, IN

   Project Name: D+H Fundtech (Finastra) Responsibilities: • Responsible for handling Global Calls and creating tickets and assisting user issues over the Remote tools. • Diagnosing and/or resolving technical, hardware, website, and software related issues. • Escalating incidents and requests appropriately and assist with other team members where needed. • Identifying and escalating situations requiring urgent attention to senior IT staff. • Managing Azure Portal, Microsoft Exchange, Site Administrator and other internal Tools. • Managing the company’s Active Directory – user management, GPOs and permissions. • Experience working in an ITIL or equivalent environment. • Excellent knowledge of MS Office, Symantec Endpoint Protection, VPN, SVN and VPN issues.• Streamlined IT Operations : Successfully Supervised IT infrastructure for a rapidly growing company, • Ensuring smooth operation and efficient problem resolution across servers, storage, systems, scanners, and firewalls. Basic knowledge of Veeam Backup & Replication Software. Active Directory- Supervised and perform L2/L3 administration tasks on Windows Servers 2012/2016/2019/2022.• Manage and perform Windows Active Directory Administration • Analysed Active Directory requirements, and implemented robust security policies and virus protection, enhancing network security and user access control.• Excellent Knowledge in Active Directory with minimum 6 years of relevant experience.• Basic knowledge of Azure cloud Administrator Az-104.• Hardware & Software Optimization (3+ years): Led vendor management and hardware procurement, optimizing costs and ensuring compatibility with software/hardware requirements. Effectively troubleshooted and resolved issues with desktops, laptops, printers, and peripherals, maximizing user productivity.

Education

• Patna Womens College

  Bachelor of computer Application, Computer application

• Lovely Professional University (LPU)

  Master of Computer Applications - MCA