Trisha S.
Sales Consultant at Estée Lauder
- Role
- Team Manager, Customer Success- Vsb at 1Password
- Location
- Louisville, OH, US
- LinkedIn followers
- 500 followers
About Trisha S.
Customer success leader with 18 years of experience building customer relationships, driving retention, and scaling high-impact customer success programs in SaaS.At 1Password, I lead initiatives focused on customer lifecycle strategy, team development, and operational excellence. My work centers on aligning customer outcomes with business growth, ensuring our customers realize the full value of our security platform while enabling sustainable expansion and long-term partnerships.I thrive at the intersection of customer advocacy, data-driven decision making, and cross-functional collaboration. By partnering closely with sales, product, and engineering teams, I help translate customer insights into improvements that strengthen both the product and the overall customer experience.Equally important to me is developing people. I am passionate about mentoring customer success professionals, building strong team cultures, and creating environments where individuals can grow into confident, strategic leaders.
Experience
Team Manager, Customer Success- Vsb
Jan 2026 — Present · Louisville, OH, US
Lead, coach, and develop a diverse, world-class sales team focused on driving new business growth within the VSB segment.Drive predictable pipeline creation through a mix of inbound and outbound programs in partnership with Marketing and Sales Development.Manage daily sales operations, ensuring accuracy in pipeline management, forecasting, and reporting.Collaborate cross-functionally with Marketing, RevOps, and Enablement to optimize lead flow, conversion rates, and customer experience.Implement scalable sales methodologies to ensure effective deal qualification, progression, and closure.Provide consistent coaching, feedback, and development to empower team success and career growth.Analyze performance metrics, surface insights, and drive data-informed decisions to improve team effectiveness.Contribute to hiring, onboarding, and training processes to support team expansion and performance excellence.
Education
Southern New Hampshire University
Bachelor's degree, Computer Science
2017 — 2021
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