Trisha Roberts
Library Assistant Passport Acceptance Agent @Cleveland Public Library
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WORK HISTORY
Library Assistant Passport Acceptance Agent @Cleveland Public Library
Cleveland, OH, US
Process requests for library materials as well as perform public service reference work- Assist patrons with a variety of functions including circulating materials, searching account/catalog, and reference questions; assist with computers and printing/faxing daily- Promotes public affairs and business development opportunities to patrons involved in community organizations. Handles and processes emails and calls while addressing reference inquiries- Processing passports, applications, and material- Facilitated routine reference measures using CLEVNET resources, Sirsi, and internal databases
EDUCATION
Udacity
Information Technology
App Academy
Software Development, Computer Software Engineering
Cuyahoga Community College
Business, Management, Marketing, and Related Support Services
ABOUT TRISHA ROBERTS
With 10+ years of experience delivering top-notch customer service and technical support. Proven track record of providing invaluable assistance to clientele, managing projects, and streamlining workflows to optimize team efficiency. Skilled in problem-solving, multitasking, and utilizing effective communication techniques. Possess a unique blend of creativity and technical expertise, enabling an innovative approach to problem-solving and client assistance. Offering unique values such as a passion for learning and the drive to exceed expectations
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