Trisha Osservante
Customer Journey Expert @ENGIE Italia
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WORK HISTORY
Customer Journey Expert @ENGIE Italia
Milan, IT
Focus on customer journey design and implementation, as well as customer experience optimization in order to enhance business strategies and improve customer satisfaction across all touchpoints. Key tasks include developing and implementing innovative CRM strategies, collaborating with various teams to ensure consistency and analyzing data to measure progress. Additionally, managing CRM projects, monitoring budget and quality, and coordinating with external vendors to ensure successful execution of projects are essential responsibilities in this role.
ABOUT TRISHA OSSERVANTE
Customer Journey I Customer Experience I Customer Value Strategy Development of CRM…
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