Trisha L Holmes

About Trisha L Holmes

Successfully transform my firm’s vision into reality through generating above expectation customer satisfaction and business development results. Deliver unparalleled level of quality in service delivery implementation and execution of a first class client experience. Liaise with executive teams to develop strategy plans aligned with long- and short-term goals and budget/profit requirements. Lead multifaceted Client Services and Sales Support teams to produce top-notch results regarding day-to-day operations and ensuring that the highest level of service is being provided to customers. Expertise in implementing difficult client projects, vendor management and setting customer expectations.Specialties: Key Words: independent, decision-making capabilities, solution-orientated attitude, proven track of successfully supervising, developing and training staff, Advanced Siebel, MS Word, Excel and PowerPoint skills, excellent verbal and written communication abilities; exceptional customer service and interpersonal skills.

Experience

1. VP, Sales Operations for Higher Ed (Apogee)

   Boldyn Networks

   Jan 2019 — Present

Education

• Bishop's University

  BBA, Major Marketing, Minor Management Science

  1992 — 1995

Skills

• Customer Experience
• Vendor Management
• Strategy
• Telecommunications
• Wan
• Voip
• Customer Engagement
• Call Centers
• Business Development
• Software as a Service (Saas)
• Siebel
• Managed Services
• Wireless
• Customer Relationship Management (Crm)
• Account Management
• Cloud Applications
• Saas
• Salesforce.com
• Cloud Computing
• Sales Operations
• Customer Retention
• Solution Selling
• Customer Service
• Unified Communications
• Customer Insight
• Long-Term Customer Relationships
• Leadership
• Wireless Technologies
• Customer Oriented
• Sales
• Customer Satisfaction
• New Business Development