Trisha Cook
Account Manager @Fiserv
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WORK HISTORY
Account Manager @Fiserv
Serve as primary point of contact for a diverse portfolio of clients across multiple core platforms, ensuring high levels of satisfaction and retention• Develop and maintain strategic relationships with key stakeholders to understand business needs and deliver tailored solutions• Collaborate cross-functionally with product, support, and implementation teams to resolve issues, drive adoption, and support client growth• Analyze account performance metrics and identify opportunities for upselling, cross-selling, and process improvement• Lead quarterly business reviews and present insights to clients and internal leadership• Manage contract renewals, pricing discussions, and service-level agreements to align with client goals and company objectives• Proactively identify risks and implement mitigation strategies to ensure client success and long-term partnerships
EDUCATION
Georgia Southern University
Bachelor of Arts (B.A.), Professional, Technical, Business, and Scientific Writing
SKILLS
ABOUT TRISHA COOK
I am an Account Manager for Fiserv. I create and establish working relationships to help clients navigate their day-to-day needs within Fiserv. ITIL Foundations and Business Relationship Management Professional certified.
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