Trish Ferguson
Vice President, Workforce Management
- Role
- Vice President, Workforce Management at Elavon
- Location
- New Albany, IN, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Trish Ferguson
Articulate communicator known for having exceptional leadership, management, and…
Experience
Vice President, Workforce Management
Sep 2019 — Present
Skills
- Operations Management
- Performance Management
- Customer Experience
- Process Improvement
- Call Centers
- Avaya
- Metrics
- Customer Retention
- Inbound Marketing
- Management
- Team Building
- Avaya Technologies
- Call Routing
- Outsourcing
- Vendor Management
- Call Center
- Forecasting
- Iex
- Contact Center Management
- Cti
- Contact Centers
- Telephony
- Genesys
- Ivr
- Workforce Management
- Technical Recruiting
- Acd
- Capacity Planning
- Customer Satisfaction
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