Trish Farmer
Vice President Enrollment Services Bes Inc @Berkeley College
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WORK HISTORY
Vice President Enrollment Services Bes Inc @Berkeley College
35+ years of post-secondary education admissions and marketingOversee all marketing support functions and customer service operations: Call center Operations, Online Communications, Live-chat service. Admissions procedures and training, Customer Service Training, Emergency Management Plans, and Compliance Specialist.
EDUCATION
University of Louisville
Physical Education Teaching and Coaching
ABOUT TRISH FARMER
A 39-year veteran in higher education admissions and marketing supportPassion for Customer Service Strategic Higher Education LeaderProblem SolverCreative and Futuristic ThinkerLeads by ExampleMember AACAPSupervising and Mentoring 175+ Staff Remotely and On-site.Successful track record with departmental start-ups and an expert in executing strategic improvement. Specialties: Omni-Channel Customer Support, Online Communication Operations, Multi-Channel Contact Solutions, Admissions Training, CRM and Marketing Support SpecialistCommittees: Strategic Planning, Emergency Planning, Steering and Implementation, On-Boarding, Leadership, Communications
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