Trish Eicher

Senior Customer Service Representative @Kemira

Single point of contact for over 60 accounts including major key accounts such as Magnablend, FTS and ChemRock. Handle customer inquiries, complaints, billing questions and inventory availability inquiries. Plan and schedule transportation, ensure on-time deliveries, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, sales, supply chain planning, inventory controls, and logistics operations.• Manage a high-volume workload within a deadline-driven environment. Enter an average of 35 orders per day and consistently met performance benchmarks in all areas (speed, accuracy, volume and on-time deliveries).• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.