Trisanku Sasmal
Tech-Driven Support Specialist | IT Coordinator | SQL & Data Management | Business Process Optimization | CRM & Workflow Automation
- Role
- Customer Service Specialist at TP
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Trisanku Sasmal
IT Coordinator & Support Specialist with expertise in technical troubleshooting, SQL…
Experience
Customer Service Specialist
Mar 2025 — Present · Kolkata, IN
Resolved 60–70+ customer issues daily with a strong focus on SLA adherence, technical troubleshooting, and customer satisfaction. Streamlined support operations by managing ticketing tools (Service Desk, River Tool, CRM systems) and internal support software, ensuring accurate escalation & closure.• Improved reporting efficiency through MS Excel-based dashboards; currently advancing skills in Power BI for data visualization and performance insights. Mentored new team members on ticket workflows and software tools, enhancing team productivity and first-call resolution rates.
Education
Narula Institute of Technology
Bachelor of Technology - BTech
2021 — 2025
St John's High School Newtown
Higher Secondary
2020 — 2021
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