Tripti Sahu
Customer Success Manager | Project Manager
- Role
- Customer Success Manager at Awiros
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tripti Sahu
With over six years of cross-functional industry experience, I am a customer success leader who leverages AI to help FMCG and retail companies improve their retail execution. I have a proven track record of delivering high customer satisfaction, retention, and loyalty, as well as leading and scaling customer success teams and processes.As the AVP of Customer Success at ParallelDots, I managed a portfolio of global clients, achieving an average of 8.5 NPS and onboarding over 20 major accounts, including Mondelez, ITC, Reckitt, and Dabur. I also spearheaded the hiring, training, and performance management of the customer success team, and co-created the company-wide policies and procedures for employee engagement and compliance. I am passionate about solving complex business problems with innovative AI solutions and building long-term relationships with customers and stakeholders.
Experience
Customer Success Manager
Apr 2024 — Present
Education
Symbiosis Institute of Business Management, Bengaluru
Master of Business Administration - MBA
2017 — 2019
S.S.S. 10, Bhilai
High School Diploma
2005 — 2009
National Institute of Technology Raipur
Bachelor of Technology - BTech
2009 — 2013
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