Tripti Jain
Enterprise Customer Success Manager | Retail Marketing | Brand Strategist | MarTech | Relationship Building
- Role
- Senior Customer Success Manager at Bluecore
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Tripti Jain
I’m a customer-centric digital marketer turned Customer Success Manager, passionate about driving value and building strong relationships. My journey began with entrepreneurship — co-founding Sanvika Kurtis, a women’s ethnic wear brand, where I gained firsthand insight into the challenges retailers face. When the pandemic pushed us online, I discovered digital marketing and found my true calling in helping businesses grow through data-driven strategies and meaningful customer engagement.With a deep understanding of retail pain points, I bring empathy, ownership, and problem-solving to every client interaction. I thrive on collaboration, communication, and delivering measurable outcomes — core to customer success. I’m passionate about helping brands unlock growth through tailored strategies, continuous optimization, and a genuine partnership approach.Outside of work, I’m a mom, artist, foodie, and lifelong learner. I love connecting with people, hearing their stories, and constantly picking up new skills. I believe in adding value wherever I go — whether it’s a customer journey or a home-cooked meal.Let’s connect — I’m always up for a chat about customer success, growth strategy, or just swapping stories.
Experience
Senior Customer Success Manager
Aug 2025 — Present · NY, US
Strategic Oversight & Growth: Partnering with customers to solve complex challenges, activate ideas, and contribute to long-term vision and expansion opportunities.Building Executive Relationships: Engaging with manager-level and above stakeholders (Manager, Director, Sr. Director) to understand priorities, align on strategy, and foster trust.Product & Customer Expertise: Leveraging deep knowledge of our solutions and customer context to drive adoption, optimize outcomes, and anticipate future needs.Commercial Impact: Collaborating with Sales to make informed decisions on contract paths, scope managed services, and align cross-functional efforts for maximum customer value.Focus on high-level strategic initiatives and impactful growth opportunities, while empowering teams and customers to achieve measurable success. I thrive at the intersection of strategy, execution, and relationship-building, helping organizations unlock their full potential with our solutions.
Education
Instituto Cervantes
A2.1, Spanish
Sri Guru Gobind Singh College Of Commerce
Post Graduation in International Marketing, Marketing
2015 — 2016
Hansraj College
Digital Marketing, Digital Marketing
Sri Guru Tegh Bahadur Khalsa College
B.Com. Hons.
2012 — 2015
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