Tripta Singh
Seasoned operations manager | Banking | Mortgage | Quality assurance | Migrations | Training & Development | Coaching | Process & People management | Market insights
- Role
- Director of Operations at GfK - An NIQ Company
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Tripta Singh
Top-performing and resourceful executive with over 14 years’ experience in Chat, Email, Back Office and Omnichannel Supports. Versatile working experience across Industry domains: Banking and Market research. Excellent communication and presentation skills coupled with a collaborative style of management & ability to handle multiple teams of different sizes across locations. Played a key role in building functional & operational roadmaps and enhancing team performance to re-assure business standards across assignments. Hands on professional who always looks for creative ways to assist organisations in its efforts to achieve desired efficiency & goals. I have over 14 years of experience in client management, conflict management, quality assurance, training and migrations. I am currently working as a Director of service operations in GFK - An NIQ company.
Experience
Director of Operations
Jan 2020 — Present · Gurugram, IN
Strategically led operations as Service Director in Market Research for US based NIQ firm, managing 120 Full‑Time research Analysts across multiple geo locations worldwide.• Managed client experience across all value chains, ensuring timely delivery, reducing customer complaints, and optimizing resource utilization.• Spearheaded projects and implemented best practices for continuous process improvement.
Education
Sri Aurobindo College
Bachelor of Arts - BA
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