Nitish Tripathi

About Nitish Tripathi

Senior Product Manager with 8+ years building data-driven growth and platform products at Amazon Prime Video, AWS, and beyond. Led ML-powered acquisition and experimentation systems improving signup conversion; experienced in building scalable products at the intersection of growth, behavioral insights, and machine learning. I thrive at the intersection of experimentation, storytelling, and systems thinking – mentoring PMs, driving global launches, and crafting impactful customer experiences.

Experience

1. Sr Product Manager (Tech)

   Prime Video & Amazon MGM Studios

   Jul 2023 — Present · Seattle, WA, US

   Payments & Fraud Prevention• Launched global screening features for subscription starts using authorization and behavioral signals with XGBoost risk models to block abusive sign-ups; improved customer retention by xx% and prevented $xxM+ in annual bad debt, earning recognition from 3P partners (e.g, HBO)•Implemented platform-integrity feature for Direct Debit refunds in Germany, introducing a x-day lag to capture delayed bank failure signals; plugged fraud attacks that cost Amazon $xxExperimentation & Machine Learning (Analytics)•Built experimentation toolkit for sample sizing and statistical significance, now standard for all PV Payments A/B tests; “experiment bar raiser” at Prime Video, reviewing experiment design/results, and advising on launch decisions•Partnered with Data Science and Analytics teams to build ML decision systems for churn and risk segmentation: fine-tuned an XGBoost model to classify voluntary vs. involuntary churn, and KMeans to segment customers by engagement activity; insights informed a 3-year customer screening strategy roadmap aligned with Prime Payments and global business teamsRegulatory & Compliance•Implemented CIT/MIT transaction tagging across U.S. and Canada, working with Prime and PV Payments teams to align with card network requirements (Visa, Mastercard) and issuer expectations; reduced false declines and increased member retention by xx annually•Launched Multi-Factor Authentication (MFA) in Japan ensuring compliance with regulatory requirements and strengthening customer payment securityEngagement Strategy Driving Retention and Family Engagement•Product strategy for agentic-AI-powered engagement layer in Prime Video, transforming passive viewing into an interactive, reward-based experience. Designed live-ops-inspired progression systems using behavioral telemetry based on Self-Determination Theory.

Education

• International Institute of Information Technology Hyderabad (IIITH)

  MS (by Research), Computer Science and Engineering

  2012 — 2016

• The Wharton School

  Master of Business Administration - MBA

  2020 — 2022

• International Institute of Information Technology Hyderabad (IIITH)

  Bachelor of Technology - BTech (Hons.), Computer Science and Engineering

  2008 — 2012