Trinh do
Senior Director of Customer Support and Services at Fiserv
- Role
- Senior Director of Customer Support and Services at Ondot Systems, Inc
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Trinh do
What I really love to do is to bring order out of chaos. It’s another way of saying that I love solving business problems that require strong business acumen, project management, teamwork, technical, and communication skills. As a versatile Project Management and Customer Support leader, I’ve been doing this for over 15 years with several small and start up technology companies. I constantly learn something new about operations, system, and process improvements. I love to be the force multiplier that enables everyone on my team and other functions to do their best work.For the past 10 years, I have- Built customer support team for a FinTech start up from the ground up- Managed incident and escalation management processes at 3 different software companies- Completed several complex data migration and customer implementation projects- Written technical documentation, user guides, test plans and built knowledge bases- Run Operations teamsSKILLS:• Customer Support • Escalation Management• Project Management• Knowledge Base Management • Product Management • Account Management• ACH and Data Operations • Technical Documentation• Customer Training • Data AnalysisINDUSTRIES:• Financial Technologies • Supply Chain• Software As A Service (SaaS)• Internet InfrastructureTECHNOLOGIES:• Salesforce, Zendesk, Jira, Confluence • SQL, REST API, XML, HTML
Experience
Senior Director of Customer Support and Services
Jul 2020 — Present · Santa Clara County, CA, US
Education
UC Irvine
BSEE, Electrical Engineering
UC Irvine
MSEE, Electrical Engineering
Stanford University
Master of Business Administration - MBA, Business Administration
1990 — 1992
Skills
- Software as a Service (Saas)
- Business Intelligence
- Software Development
- Data Analysis
- Integration
- Tableau
- Cross-Functional Team Leadership
- Excel Vba
- Product Development
- Program Management
- Quality Assurance
- Agile Project Management
- Product Management
- Microstrategy Reporting
- Management
- Sdlc
- Crm
- Operations Management
- Salesforce.com Administration
- Start-Ups
- Sql
- Saas
- Project Management
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