Trina Williams

Inbound Care Associate Employer Team @Papa

FL, US

I handle inbound member calls from both members and palsOccasionally, assist with company recruitment locallyManaging high call volume from inbound phone trafficEngaging with customers, listening and uncovering their needs while making recommendations and maximizing revenue for PapaConducting a proactive, consultative needs analysis on new and existing customers while also identifying and including the development of customer-centric product solutionsAchieving member engagement standards set for the department by following the established departmental policies and proceduresDemonstrating a full understanding of current campaigns and offerings while communicating them clearly to customers at every sales opportunityMultitasking and operating several applications along with proficiency in G-Suite

Southwestern College

Doctoral Student , Higher Education/ Leadership

University Of Phoenix

Bachelor's Degree, Criminal Justice and Corrections/Management

Friends University

MBA, Law

Crave Beauty Academy

Licentiate degree, Salon/Beauty Salon Management/Manager