Trilokchand Fulwariya
Customer Service Executive @Parag Milk Foods
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WORK HISTORY
Customer Service Executive @Parag Milk Foods
Mumbai, IN
I\'m presently working at Parag Milk Foods as Customer Service Executive for Avvatar India. My tasks at work are as follows :• Inbound and Outbound Calls through Acefone to Customers, addressing customer\'s queries, issues, complaints, product knowledge, Product Trackings, Cancellations, Reshipping, Refunds, Etc. • Confirming Details from Customer\'s on Call, mentioned in the Avvatar Dashboard like Order ID, Product Description, Mobile number, Tracking number, Etc maintaining in Excel Sheet. • After confirmation of data from clients, addressing Customers Queries, Raising General Complaints and Delivery Complaints, Cancellations, Refunds, Etc on WhatsApp Groups.• Confirmation from senior executives on call & WhatsApp Groups for replies of the Customers complaints regarding product uses, delivery, missing, damage, quality, quantity, Etc on Customer Care mail. • Confirmation from Customer Service mail team regarding the replies of Customers queries, complaints, Proofs, Issues, Etc• Making Entries in the Refund and Reshipping Sheets. • At the end of the day, reporting maintain worked data in the Company\'s live Working Sheet.
EDUCATION
Wilson College Chowpatty Mumbai 400 007
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT TRILOKCHAND FULWARIYA
Hi! My Name is Trilokchand Fulwariya. I completed my graduation from Wilson College…
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