Trilok Chand
Sales & Retail Marketing Professional | Managed Services | Field Operations | Merchandising | GT & MT Marketing | P&L Management | Activations | Tactical & Experiential Marketing
- Role
- Process & Capability Manager at HP
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Trilok Chand
I am an accomplished professional delivering over 15 years of career success in streamlining operations, invigorating businesses, heightening productivity, systems & procedures. My dexterity lies in operation management, client services & process enhancement across various industries, showcasing expertise in business operations & customer-centric strategies. Demonstrated excellence in driving sales initiatives, maintaining quality standards and streamlining processes to achieve business objectives.Over the time, I have proved my excellence in establishing annual budgets, reviewing actual performance against budget & analyzed variances; monitoring various improvement projects for cost reduction, quality improvement & safety; ensuring compliance with statutory compliances. Key Achievements: •I’ve mastered the administration of setting & meeting KPI & SLA targets & planning areas of improvement; excellence in setting up from scratch & managing E2E process operations.•Achieved process migration related performance milestones and successful process transitions & automations and risk management
Experience
Process & Capability Manager
Jul 2022 — Present · Gurugram, IN
Leading the analysis of budgets and optimizing team collaboration to enhance operational efficiency while implementing effective quality control measures.• Collaborating with cross-functional teams to synchronize office operations with finance, HR, and liaison departments.• Developing & executing procedures & control systems to maintain high-quality standards.• Steering diverse liabilities including strategy planning & execution, new initiatives & operations and scaling skill sets of team members by constant coaching/ training/ feedback & delivery as per SLA.
Education
Bachelor in Commerce from EIILM University, Namchi, Sikkim
Bachelor of Business Administration (BBA)
2009 — 2012
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration - MBA
2019 — 2021
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