Trilia A.
Account Manager at D-Tools Inc.
- Role
- Account Manager Team Lead at D-Tools Inc
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Trilia A.
Account Manager and Team Lead at D-Tools Inc, bringing 7+ years of experience in the software industry focused on customer retention, account growth, and cross-functional collaboration. I lead a team of Account Managers and manage a global portfolio, helping system integrators maximize the value of D-Tools solutions.Skilled in Zoho CRM, business reviews, and client engagement strategy, I’ve developed personalized assessment sessions that have driven increases in license and training sales. I work closely with Product, Support, Marketing, and Accounting teams to align customer insights with business goals and deliver exceptional service and results.
Experience
Account Manager Team Lead
Apr 2021 — Present · Atlanta, GA, US
As Team Leader, I oversee customer retention and growth within a large, diverse global territory including the Asia-Pacific region (Australia & New Zealand), Western and Central U.S. and Canada, as well as Central and South America. This role operates under a dual reporting structure—retention efforts under the Director of Customer Experience, and sales performance under the CMO/VP of Sales.Key responsibilities and accomplishments include- Managing and mentoring a team of Account Managers, ensuring consistent delivery of a high-touch customer experience and alignment with sales goals- Driving customer retention and add-on sales strategies across a diverse portfolio of existing clients, with a focus on long-term value realization- Designed and led personalized assessment sessions to deepen client engagement and uncover expansion opportunities, resulting in a measurable increase in add-on license purchases and training services- Collaborating cross-functionally with Product, Support, Marketing, and Accounting teams to align customer insights with go-to-market strategies, operational processes, and customer success initiatives- Monitoring customer usage and engagement trends to proactively identify at-risk accounts and implement targeted retention plans.
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