Steven Truong
Senior Technical Customer Success Manager @Posthog
Signup · Get unlimited contacts
WORK HISTORY
Senior Technical Customer Success Manager @Posthog
San Francisco, CA, US
First official CSM hire. YC W20 unicorn startup.Became the Voice of the Customer and Champion Advocate for book of business comprised of our largest customers, from fast growing startups across all verticals to Fortune 500 companies. Established our Customer Success playbook and best practices. Served as a trusted Customer Advisor and strategic partner by proactively identifying new opportunities and crafting tailored solutions that leverage out-of-the-box thinking and high-value propositions.Defined playbook, evaluated health score metrics, built in-depth relationships, worked on product adoptions, renewal contracts, cross-sells, and plan upgrades, and drove 120% NRR quarterly growth.
EDUCATION
Foothill College
Associate of Science - AS
Benson Polytechnic High School
High School Diploma
Stanford University
Computer Science
National Aeronautics Space Administration (NASA)
Aerospace Scholar Program
Western Governors University
Bachelor of Science - BS
ABOUT STEVEN TRUONG
With nearly two decades of experience in early to growth-stage startups, I have a proven…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.