Triet
LeTs Consulting | We Handle the Paperwork, People, and Processes — Legal, Healthcare, Bookkeeping & Language Support
- Role
- Bilingual Concierge Advocate at SCAN
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Triet
Helping You Work Smarter, Not Harder — Together We are a diverse and…
Experience
Bilingual Concierge Advocate
Sep 2025 — Present · Houston, TX, US
Served as frontline contact center agent handling inbound/outbound member calls, addressing healthcare administrative questions and concerns.Acted as liaison between members, internal teams, and external stakeholders to ensure timely and effective issue resolution.Conducted follow-ups, proactive outreach, documented interactions, and maintained accurate member records to support retention goals.Collaborated in team huddles to identify common issues/trends, ensured HIPAA compliance, and supported SCAN’s mission of exceptional member advocacy.
Education
LSU Shreveport
Master of Health Administration, Health/Health Care Administration/Management
Ashworth College
Careers Diploma , Pharmacy Technician/Assistant
2020 — 2021
Madonna University
Bachelor of Applied Science - BASc, Hospitality Administration/Management
2018 — 2021
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