Timothy R. Ridolphi

About Timothy R. Ridolphi

Results-driven Operations Director with over 13 years of experience in FinTech and…

Experience

1. Servicing Operations Director

   OppFi

   Sep 2020 — Present

   Build, develop, and lead a team of individuals that strive to promote a positive culture by upholding the OppFi core values: Dare to Win, Say What You See, Hold the Door, and Do What You Say. Support, coach and enforce the department to follow all expectations to ensure adherence to quality standards, deadlines and proper procedures while mentoring and empowering the team for results and accountability. Lead capacity planning for the Servicing Operations department to ensure that the proper resources are available to support and accomplish key departmental goals. Work with leadership to align the Servicing Operations departmental goals with overall company performance goals and pillars. Maintain Servicing Operations Department Policies and Procedures, continually working to refine and make proactive enhancements that build efficiencies and improve processes. Proactively identify, recommend, and implement process improvement opportunities to ensure superior customer service and issue resolution. Manage escalated servicing issues, develop corrective action plans, and document and report ongoing product/process challenges. Proactively drive continuous review and improvement of Customer Service capabilities by investigating potential vendor partnerships and internal technological improvements. Participate in the review and the selection of potential new vendors and the prioritization of new technologies to support Customer Service, operational efficiency, and account accuracy. Manage external vendors that support Servicing Operations needs. Proactively make suggestions and design and implement infrastructure to uphold and promote best in class Customer Service. Develop and track defined department KPIs and service level metrics. Proactively communicate performance and targets to leadership Oversee day to day functions of assigned departments ensuring quality outputs that meet or exceed targeted key performance metrics.

Education

• Dominican University

  Bachelor of Arts (BA), Accounting

  2011

Skills

• Strategic Planning and Analysis
• Loans
• Banking
• Process Improvement
• Capacity Planning
• Financial Analysis
• Project Management
• Business Solutions Development
• Prosystem Software
• Finance
• Regulatory Compliance
• Leadership
• Contract Negotiations
• Mortgage Banking
• Data Analysis
• Portfolio Management
• Ms Office Suite
• Management
• Financial Reporting
• Credit
• Forecasting
• Microsoft Excel
• Client Services
• Host Analytics
• Budgeting
• Loan Servicing
• Mortgage Lending
• Training Facilitation
• Process Improvements
• Customer Service
• Relationship Building
• Team Leadership
• Bkfs Mortgage Servicing Platform (Msp)
• Microsoft Office
• Vendor Management