Tridibesh Basak

About Tridibesh Basak

With 8+ years across JPMorganChase and Tata AIG, I\'ve led end-to-end transformation initiatives that have cut processing times by 98%, improved turnaround by 70%, and scaled operations 3x without adding headcount. What I do: Process re-engineering & optimization Automation & digital transformation (RPA, workflow tools) Business analysis — BRDs, user stories, As-Is/To-Be mapping Agile delivery — sprint planning, backlog management, UAT governance Risk controls, compliance frameworks & audit readiness Stakeholder management across operations, technology & product teams I\'m particularly strong at translating messy operational problems into clean, structured solutions — whether that\'s a new system, a redesigned workflow, or an automation that replaces hours of manual work. Domain exposure: Banking Operations | Fee & Billing Systems | Middle Office | Insurance Underwriting | Commercial Lines

Experience

1. Associate - Process Manager (Fees)

   JPMorganChase

   Mar 2024 — Present · Mumbai, IN

   Manage setup, maintenance, and repricing of fee schedules across multiple banking client accounts in compliance with internal controls and regulatory standards• Oversee end-to-end fee billing operations, ensuring timely, accurate invoicing and reconciliation• Administer account closures, fee waivers, and amendments, adhering to approved governance policies• Maintain and audit fee documentation and records to meet regulatory, audit, and internal policy requirements• Act as primary point of contact for front-office and stakeholder queries, resolving issues within defined SLAs• Coordinate UAT and testing activities for system enhancements and process changes

Education

• UPES

  Bachelor of Technology - BTech, Chemical Engineering

  2010 — 2014

• Stepping Stone Model School

  ICSE, 10th Board

  2004 — 2008

• Institute of Management, Nirma University

  Master of Business Administration - MBA, Marketing & Operations

  2016 — 2018

• Delhi Public School, Ranchi

  Class XII, Science

  2008 — 2010

• Springboard

  Data Analytics Career Track Certificate Course, 6-month intensive course in data analytics technologies and methods.

  2019 — 2020

Skills

• C
• Html
• English
• Thermodynamics
• Mass Transfer
• Research
• Negotiation
• Heat Transfer
• Photoshop
• Fluid Mechanics
• Matlab
• Microsoft Word
• Java
• Customer Service
• Editing
• C++
• Microsoft Office
• Downstream Oil & Gas
• Windows
• Powerpoint
• Microsoft Excel
• Strategic Planning
• Process Control