Trideep Kumar Baruah

Product Manager - Customer Experience @ZopSmart

Bengaluru, IN

Own end-to-end product lifecycle for customer platform capabilities for a leading US retail andecommerce client, including profile APIs, data sync, migration, customer history tracking, privacycompliance, customer search functionality• Lead discovery and oversee delivery of customer entity history service, enabling internal supportteams to trace and audit changes across all customer entities• Drive development of consumer privacy services for PII discovery and deletion, opt-out, and data-sharing requests, reducing privacy request fulfilment time by ~50% while ensuring compliancewith U.S. consumer privacy laws and enhancing customer trust• Define and deliver customer search functionality using a dedicated search DB, enabling accuratelookup via name, address, or phone. Improved search accuracy and performance by ~40% throughfuzzy search, optimized indexing, and query tuning, enhancing support team efficiency• Oversee development and maintenance of data migration and synchronization services to keepcustomer data consistent across multiple platforms• Lead product discovery in collaboration with Customer Insights, Privacy, Access Management,Analytics, and Engineering to gather requirements, validate assumptions, and define MVPs• Collaborate with engineering, QA, integration, legal, and compliance teams to deliver unified customer data services, ensuring API performance, stability, dataintegrity, and operationalization of U.S. consumer privacy requirements• Conduct backlog refinement sessions to align engineering teams on scope, clarify priorities, andprepare for sprint execution• Monitor service health and performance using Grafana and Dynatrace; work with tech teams toresolve issues, reduce latency, and improve reliability• Streamline backlog management processes, increasing sprint predictability and reducing spilloverby ~70%• Support quarterly OKR planning, roadmap definition, and cross-team alignment to advancecustomer-centric product goals

Assam Engineering College, (A.E.C)

Bachelor of Engineering (B.E.), Electrial Engineering

Dibrugarh University Model School

High school

Salt Brook Academy - India

Higher Secondary, Science

Indian Institute of Management Raipur

Master of Business Administration - MBA