Tricia Thomsen
Builder of High Performing Customer Operation Teams
- Role
- Director Customer Support at Checkr, Inc.
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Tricia Thomsen
Customer Operations Leader | Scaling Support Teams in High-Growth SaaS & Tech CompaniesStrategic customer operations executive with 10+ years driving scalable support solutions for fast-growing companies across SaaS, InsurTech, Food Delivery, and MarTech sectors. Proven track record managing 400+ agents globally while delivering exceptional results in high-pressure, rapid-scale environments.Core Expertise:Specialized in building customer-centric operations that scale with business growth. Expert in global workforce strategy, BPO partnerships, and cross-functional collaboration with Product, Engineering, and Marketing teams to influence roadmaps and drive customer experience improvements. Deep experience with digital transformation, implementing CCaaS platforms, AI chatbots, and automation technologies.Successfully architected support ecosystems across LATAM, APAC, and EMEA, transforming manual processes into integrated, metrics-driven operations using Salesforce, Zendesk, Five9, and custom API solutions.
Experience
Director Customer Support
Dec 2025 — Present · Denver, CO, US
Education
University of Michigan
BS, Anthropology-Zoology
Skills
- Strategic Planning
- Retail
- Call Center
- Project Management
- Recruiting
- Operations Management
- Team Building
- Management
- Purchasing
- Process Improvement
- Budgets
- Customer Service
- Training
- Customer Satisfaction
- Project Planning
- Supply Chain
- Forecasting
- Continuous Improvement
- Business Process Improvement
- Leadership
- Coaching
- Supply Chain Management
- Call Centers
- Cross-Functional Team Leadership
- Team Management
- Budgeting
- Strategy
- E-Commerce
- Change Management
- Vendor Management
- Supply Chain Operations
- Team Leadership
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