Patricia McHann
Inventor | Project & Program Management | Sales & Operational Support | Customer Success | Engagement | Delivery | Offering Management | Sales Pipeline | Stakeholder Management | Audit | Scrum | Agile
- Role
- Program Manager, Global Professional Services Strategy & Operations at Cisco
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Patricia McHann
I\'ve spent more than 20 years helping organizations navigate technology transformation by…
Experience
Program Manager, Global Professional Services Strategy & Operations
Jul 2025 — Present · US
I play a pivotal role in enabling team success and operational excellence within Professional Services by managing communication, process improvements, and technology transitions. A key and strong focus of my work has been on operational excellence during a major organizational transition and audit, with particular emphasis on change management, communication, and ensuring business continuity during the Cisco integration process.Lead communication efforts and provide hands-on support for migrations such as Zoom to Webex, Gmail to Outlook, Google to M365, Smartsheet to SharePoint, including creating guidance resources and hosting training sessions. Manage SharePoint sites, troubleshoot permissions, and onboard team members to ensure seamless access and collaboration.Drive process improvements and promote productivity tools such as SharePoint, Jira, Smartsheet, Confluence, Teams, Copilot, Slack, Webex, and internal AI integrations to enhance team efficiency and engagement.Organize team celebrations and milestones, fostering a positive and connected team culture.Collaborate closely with cross-functional stakeholders to resolve technical issues, support onboarding, and maintain continuous communication during organizational changes.
Education
University of Central Florida
Master of Science - MS, Computer Engineering
2009 — 2011
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